/* ==========================================================================
   RecoverOps — recoverops.akontec.com
   Palette  ground #0C0D10 · panel #15171C · bone #EDE8DE · amber #F0A93B
            breach #D2382C
   Type     Chivo (display) · Inter Tight (body) · JetBrains Mono (data)
   ========================================================================== */

:root{
  --ground:#0C0D10;
  --panel:#15171C;
  --panel-2:#1C1F26;
  --bone:#EDE8DE;
  --bone-2:#A9AEB6;
  --muted:#6E747D;
  --amber:#F0A93B;
  --amber-dim:#8A5F1D;
  --breach:#D2382C;
  --ok:#5FA88A;
  --line:rgba(237,232,222,.13);
  --line-2:rgba(237,232,222,.26);
  --maxw:1200px;
  --gut:clamp(20px,4vw,46px);
}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;scroll-behavior:smooth}
@media (prefers-reduced-motion:reduce){
  html{scroll-behavior:auto}
  *,*::before,*::after{animation-duration:.001ms!important;transition-duration:.001ms!important}
}
body{
  margin:0;background:var(--ground);color:var(--bone);
  font-family:"Inter Tight",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;
  font-size:16.5px;line-height:1.6;-webkit-font-smoothing:antialiased;
}
img{max-width:100%;height:auto;display:block}
a{color:var(--amber);text-underline-offset:3px}
a:hover{color:#FFC46B}
:focus-visible{outline:2.5px solid var(--amber);outline-offset:3px}

h1,h2,h3{font-family:Chivo,"Arial Black",Impact,sans-serif;font-weight:800;
  line-height:1.04;letter-spacing:-.022em;margin:0;text-wrap:balance}
h1{font-size:clamp(2.3rem,5.6vw,4.3rem);text-transform:uppercase}
h2{font-size:clamp(1.7rem,3.3vw,2.55rem);text-transform:uppercase}
h3{font-size:clamp(1.05rem,1.7vw,1.3rem);text-transform:none;letter-spacing:-.01em;font-weight:700}
h4{font-family:"Inter Tight",sans-serif;font-size:.95rem;font-weight:700;margin:0;
  letter-spacing:.02em;text-transform:uppercase;color:var(--bone)}
p{margin:0 0 1.05em;color:var(--bone-2)}
p strong,li strong{color:var(--bone);font-weight:600}
.wrap{max-width:var(--maxw);margin:0 auto;padding:0 var(--gut)}
.narrow{max-width:740px}

.mono{font-family:"JetBrains Mono",ui-monospace,SFMono-Regular,Menlo,monospace;
  font-variant-numeric:tabular-nums}
.eyebrow{font-family:"JetBrains Mono",monospace;font-size:.66rem;letter-spacing:.22em;
  text-transform:uppercase;color:var(--amber);margin:0 0 1rem}
.skip{position:absolute;left:-9999px;background:var(--amber);color:#0C0D10;padding:.7rem 1.2rem;z-index:999}
.skip:focus{left:8px;top:8px}

/* hazard rule — used once per page, at the top of the masthead */
.hazard{height:4px;background:repeating-linear-gradient(135deg,
  var(--amber) 0 14px, var(--ground) 14px 28px)}

/* --- masthead ------------------------------------------------------------ */
.masthead{position:sticky;top:0;z-index:60;background:rgba(12,13,16,.95);
  backdrop-filter:blur(8px);border-bottom:1px solid var(--line)}
.masthead__in{max-width:var(--maxw);margin:0 auto;padding:0 var(--gut);
  display:flex;align-items:center;gap:1.4rem;min-height:64px}
.brand{display:flex;align-items:baseline;gap:.55rem;text-decoration:none;color:var(--bone);flex:0 0 auto}
.brand__mark{font-family:Chivo,sans-serif;font-weight:800;font-size:1.22rem;
  letter-spacing:.01em;text-transform:uppercase}
.brand__mark b{color:var(--amber);font-weight:800}
.nav{margin-left:auto;display:flex;align-items:center;gap:0;flex-wrap:wrap}
.nav a{font-size:.79rem;color:var(--bone-2);text-decoration:none;padding:.4rem .46rem;
  white-space:nowrap;letter-spacing:.01em}
.nav a:hover{color:var(--bone)}
.nav a[aria-current=page]{color:var(--amber);box-shadow:inset 0 -2px 0 var(--amber)}
.btn{display:inline-block;background:var(--amber);color:#0C0D10;border:1px solid var(--amber);
  padding:.58rem 1rem;font-family:"JetBrains Mono",monospace;font-size:.75rem;font-weight:600;
  letter-spacing:.09em;text-transform:uppercase;text-decoration:none;
  transition:background .15s,color .15s}
.btn:hover{background:#FFC46B;border-color:#FFC46B;color:#0C0D10}
.btn--ghost{background:transparent;color:var(--bone);border-color:var(--line-2)}
.btn--ghost:hover{background:var(--bone);color:var(--ground);border-color:var(--bone)}
.btn--lg{padding:.82rem 1.4rem;font-size:.8rem}
.nav a.btn{margin-left:.5rem;color:#0C0D10;background:var(--amber)}
.nav a.btn:hover{color:#0C0D10;background:#FFC46B}
.navtoggle{display:none;margin-left:auto;background:none;border:1px solid var(--line-2);
  padding:.42rem .7rem;font-family:"JetBrains Mono",monospace;font-size:.72rem;
  letter-spacing:.1em;text-transform:uppercase;color:var(--bone);cursor:pointer}
@media (max-width:1060px){
  .navtoggle{display:block}
  .nav{position:fixed;inset:64px 0 auto 0;background:var(--panel);flex-direction:column;
    align-items:stretch;padding:.5rem var(--gut) 1.3rem;border-bottom:1px solid var(--line);
    display:none}
  .nav.open{display:flex}
  .nav a{padding:.72rem .2rem;border-bottom:1px solid var(--line);font-size:.95rem}
  .nav a.btn{margin:.9rem 0 0;text-align:center;border-bottom:none}
}

/* --- hero ---------------------------------------------------------------- */
.hero{padding:clamp(2.8rem,7vw,5.4rem) 0 clamp(2.4rem,5vw,3.6rem);
  border-bottom:1px solid var(--line)}
.hero h1{margin:0 0 1.4rem;max-width:15em}
.hero h1 span{color:var(--amber)}
.hero__lede{font-size:clamp(1rem,1.4vw,1.14rem);max-width:44em}
.hero__cta{display:flex;gap:.7rem;flex-wrap:wrap;margin-top:2rem}

/* --- stat strip ---------------------------------------------------------- */
.strip{display:grid;grid-template-columns:repeat(4,1fr);border-top:1px solid var(--line-2);
  border-bottom:1px solid var(--line-2);margin:2.6rem 0 0}
.strip>div{padding:1.35rem 1.2rem;border-right:1px solid var(--line)}
.strip>div:last-child{border-right:none}
.strip dt{font-family:"JetBrains Mono",monospace;font-size:.6rem;letter-spacing:.17em;
  text-transform:uppercase;color:var(--muted);margin-bottom:.5rem}
.strip dd{margin:0;font-family:Chivo,sans-serif;font-weight:800;
  font-size:clamp(1.55rem,3vw,2.15rem);line-height:1;color:var(--bone)}
.strip dd span{display:block;font-family:"Inter Tight",sans-serif;font-weight:400;
  font-size:.78rem;color:var(--bone-2);margin-top:.55rem;line-height:1.42;letter-spacing:0}
@media (max-width:820px){.strip{grid-template-columns:repeat(2,1fr)}
  .strip>div{border-bottom:1px solid var(--line)}
  .strip>div:nth-child(2n){border-right:none}
  .strip>div:nth-child(n+3){border-bottom:none}}
@media (max-width:440px){.strip{grid-template-columns:1fr}
  .strip>div{border-right:none;border-bottom:1px solid var(--line)}
  .strip>div:last-child{border-bottom:none}}

/* --- calling window band (signature) ------------------------------------- */
.window{background:var(--panel);border:1px solid var(--line-2);padding:1.5rem 1.4rem 1.7rem}
.window__hours{display:grid;grid-template-columns:repeat(24,1fr);gap:0;margin:0 0 .5rem;
  padding-left:var(--wl,140px)}
.window__hours span{font-family:"JetBrains Mono",monospace;font-size:.56rem;color:var(--muted);
  text-align:left;letter-spacing:0}
.window__row{display:grid;grid-template-columns:var(--wl,140px) 1fr;align-items:center;
  gap:0;margin-bottom:.42rem}
.window__lab{font-family:"JetBrains Mono",monospace;font-size:.65rem;color:var(--bone-2);
  padding-right:.7rem;letter-spacing:.04em}
.window__track{display:grid;grid-template-columns:repeat(24,1fr);height:26px;
  background:repeating-linear-gradient(90deg,rgba(237,232,222,.05) 0 calc(100%/24 - 1px),
  rgba(237,232,222,.13) calc(100%/24 - 1px) calc(100%/24));border:1px solid var(--line)}
.window__bar{grid-row:1;background:var(--amber-dim);border-left:2px solid var(--amber);
  display:flex;align-items:center;padding-left:.4rem}
.window__bar em{font-family:"JetBrains Mono",monospace;font-style:normal;font-size:.58rem;
  color:var(--bone);white-space:nowrap;letter-spacing:.04em}
.window__bar--uk{background:rgba(95,168,138,.28);border-left-color:var(--ok)}
.window__foot{font-size:.82rem;color:var(--muted);margin:1rem 0 0}
@media (max-width:760px){
  .window{--wl:92px}
  .window__hours span:nth-child(2n){visibility:hidden}
  .window__bar em{display:none}
}

/* --- zero tolerance panel ------------------------------------------------ */
.zero{display:grid;grid-template-columns:minmax(0,.85fr) minmax(0,1.4fr);
  border:1px solid var(--breach);background:linear-gradient(180deg,rgba(210,56,44,.09),transparent)}
.zero__n{padding:2.4rem 2rem;border-right:1px solid var(--breach);display:flex;
  flex-direction:column;justify-content:center}
.zero__n b{font-family:Chivo,sans-serif;font-weight:800;font-size:clamp(4rem,11vw,7.5rem);
  line-height:.86;color:var(--breach);display:block}
.zero__n span{font-family:"JetBrains Mono",monospace;font-size:.66rem;letter-spacing:.17em;
  text-transform:uppercase;color:var(--bone-2);margin-top:.9rem;display:block}
.zero__list{padding:1.7rem 1.9rem}
.zero__list ul{list-style:none;margin:0;padding:0}
.zero__list li{padding:.6rem 0;border-bottom:1px solid var(--line);display:flex;
  justify-content:space-between;gap:1rem;font-size:.9rem;color:var(--bone-2)}
.zero__list li:last-child{border-bottom:none}
.zero__list li b{color:var(--bone);font-weight:600}
.zero__list li i{font-style:normal;font-family:"JetBrains Mono",monospace;font-size:.72rem;
  color:var(--breach);white-space:nowrap}
@media (max-width:760px){.zero{grid-template-columns:1fr}
  .zero__n{border-right:none;border-bottom:1px solid var(--breach);padding:1.8rem}}

/* --- sections ------------------------------------------------------------ */
.sect{padding:clamp(2.8rem,6vw,4.8rem) 0;border-bottom:1px solid var(--line)}
.sect--panel{background:var(--panel)}
.sect__head{max-width:44em;margin-bottom:2.2rem}
.sect__head h2{margin-bottom:.85rem}
.sect__head p{margin:0}
.sect__num{font-family:"JetBrains Mono",monospace;font-size:.68rem;letter-spacing:.19em;
  color:var(--amber);display:block;margin-bottom:.8rem;text-transform:uppercase}

.phead{padding:clamp(2.2rem,5vw,3.6rem) 0 clamp(1.9rem,4vw,2.8rem);
  border-bottom:1px solid var(--line-2);background:var(--panel)}
.phead__crumb{font-family:"JetBrains Mono",monospace;font-size:.64rem;letter-spacing:.14em;
  text-transform:uppercase;color:var(--muted);margin:0 0 1.1rem}
.phead__crumb a{color:var(--muted);text-decoration:none}
.phead__crumb a:hover{color:var(--amber)}
.phead h1{max-width:17em;margin-bottom:1rem;font-size:clamp(1.9rem,4.2vw,3.1rem)}
.phead__lede{font-size:1.03rem;max-width:46em;margin:0}

/* --- tables -------------------------------------------------------------- */
.tablewrap{overflow-x:auto;-webkit-overflow-scrolling:touch;margin:0 0 1.4rem}
table.rec{width:100%;border-collapse:collapse;font-size:.87rem;min-width:560px}
table.rec caption{text-align:left;font-family:"JetBrains Mono",monospace;font-size:.63rem;
  letter-spacing:.16em;text-transform:uppercase;color:var(--muted);padding-bottom:.75rem}
table.rec th{text-align:left;font-family:"JetBrains Mono",monospace;font-size:.61rem;
  letter-spacing:.14em;text-transform:uppercase;color:var(--amber);font-weight:500;
  padding:.55rem .8rem;border-bottom:1px solid var(--amber);vertical-align:bottom}
table.rec td{padding:.7rem .8rem;border-bottom:1px solid var(--line);vertical-align:top;
  color:var(--bone-2);line-height:1.45}
table.rec tbody tr:hover{background:rgba(237,232,222,.035)}
table.rec .lead{color:var(--bone);font-weight:600}
table.rec .num{font-family:"JetBrains Mono",monospace;font-variant-numeric:tabular-nums;
  white-space:nowrap;color:var(--bone)}
table.rec tr.total td{border-top:1px solid var(--line-2);border-bottom:none;color:var(--bone)}
table.rec tr.total:hover{background:transparent}

/* --- callouts ------------------------------------------------------------ */
.note{border-left:3px solid var(--amber);background:var(--panel-2);padding:1.1rem 1.3rem;
  margin:1.6rem 0;font-size:.9rem;color:var(--bone-2)}
.sect--panel .note{background:var(--ground)}
.note strong{color:var(--bone)}
.note--breach{border-left-color:var(--breach)}
.pull{font-family:Chivo,sans-serif;font-weight:800;text-transform:uppercase;
  font-size:clamp(1.25rem,2.5vw,1.95rem);line-height:1.12;color:var(--bone);
  border-top:1px solid var(--amber);border-bottom:1px solid var(--amber);
  padding:1.5rem 0;margin:2.4rem 0;max-width:22em;letter-spacing:-.018em}

/* --- grids and cards ----------------------------------------------------- */
.cols{display:grid;gap:clamp(1.2rem,2.6vw,2rem)}
.cols--2{grid-template-columns:repeat(2,1fr)}
.cols--3{grid-template-columns:repeat(3,1fr)}
@media (max-width:900px){.cols--3{grid-template-columns:repeat(2,1fr)}}
@media (max-width:620px){.cols--2,.cols--3{grid-template-columns:1fr}}
.card{background:var(--panel);border:1px solid var(--line);padding:1.4rem 1.4rem 1.5rem}
.sect--panel .card{background:var(--panel-2)}
.card h3{margin-bottom:.6rem}
.card p:last-child{margin-bottom:0}
.card__n{font-family:"JetBrains Mono",monospace;font-size:.63rem;letter-spacing:.15em;
  color:var(--amber);display:block;margin-bottom:.75rem;text-transform:uppercase}

ul.ticks,ul.crosses{list-style:none;padding:0;margin:0 0 1.1rem}
ul.ticks li,ul.crosses li{position:relative;padding-left:1.5rem;margin-bottom:.65rem;
  font-size:.92rem;color:var(--bone-2)}
ul.ticks li::before{content:"+";position:absolute;left:.25rem;color:var(--ok);font-weight:700}
ul.crosses li::before{content:"×";position:absolute;left:.25rem;color:var(--breach);font-weight:700}
ol.steps{list-style:none;counter-reset:s;padding:0;margin:0}
ol.steps li{counter-increment:s;position:relative;padding-left:3.1rem;margin-bottom:1.4rem}
ol.steps li::before{content:counter(s,decimal-leading-zero);position:absolute;left:0;top:.05rem;
  font-family:"JetBrains Mono",monospace;font-size:.72rem;color:var(--amber);
  border:1px solid var(--line-2);padding:.2rem .42rem}
ol.steps p{margin:.25rem 0 0;font-size:.9rem}

.chip{display:inline-block;font-family:"JetBrains Mono",monospace;font-size:.6rem;
  letter-spacing:.12em;text-transform:uppercase;padding:.18rem .5rem;
  border:1px solid var(--line-2);color:var(--bone-2);white-space:nowrap}
.chip--amber{border-color:var(--amber);color:var(--amber)}
.chip--breach{border-color:var(--breach);color:var(--breach)}
.chip--ok{border-color:var(--ok);color:var(--ok)}

/* --- index --------------------------------------------------------------- */
.toc{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid var(--line-2)}
.toc a{display:block;padding:1.1rem 1.15rem 1.25rem;border-bottom:1px solid var(--line);
  border-right:1px solid var(--line);text-decoration:none;color:var(--bone)}
.toc a:hover{background:var(--panel-2)}
.toc a:nth-child(3n){border-right:none}
.toc__n{font-family:"JetBrains Mono",monospace;font-size:.62rem;color:var(--amber);
  letter-spacing:.15em;display:block;margin-bottom:.45rem}
.toc__t{font-family:Chivo,sans-serif;font-weight:700;font-size:1.02rem;display:block;
  margin-bottom:.3rem}
.toc__d{font-size:.8rem;color:var(--bone-2);display:block;line-height:1.45}
@media (max-width:860px){.toc{grid-template-columns:repeat(2,1fr)}
  .toc a:nth-child(3n){border-right:1px solid var(--line)}
  .toc a:nth-child(2n){border-right:none}}
@media (max-width:560px){.toc{grid-template-columns:1fr}
  .toc a,.toc a:nth-child(3n){border-right:none}}

/* --- incentive ladder ---------------------------------------------------- */
.ladder{display:grid;gap:0;border:1px solid var(--line-2)}
.ladder__row{display:grid;grid-template-columns:1fr auto;gap:1rem;align-items:center;
  padding:.95rem 1.2rem;border-bottom:1px solid var(--line);position:relative}
.ladder__row:last-child{border-bottom:none}
.ladder__row::before{content:"";position:absolute;left:0;top:0;bottom:0;
  width:var(--w,0%);background:rgba(240,169,59,.11)}
.ladder__row>*{position:relative}
.ladder__band{font-family:"JetBrains Mono",monospace;font-size:.82rem;color:var(--bone-2)}
.ladder__pct{font-family:Chivo,sans-serif;font-weight:800;font-size:1.35rem;color:var(--amber)}
.ladder__row--nil .ladder__pct{color:var(--muted)}

/* --- form ---------------------------------------------------------------- */
.form{background:var(--panel);border:1px solid var(--line-2);padding:clamp(1.4rem,3vw,2.3rem)}
.fgrid{display:grid;grid-template-columns:repeat(2,1fr);gap:1.1rem 1.3rem}
@media (max-width:640px){.fgrid{grid-template-columns:1fr}}
.field{display:flex;flex-direction:column}
.field--full{grid-column:1/-1}
.field label{font-family:"JetBrains Mono",monospace;font-size:.63rem;letter-spacing:.14em;
  text-transform:uppercase;color:var(--bone-2);margin-bottom:.42rem}
.field label .req{color:var(--breach)}
.field input,.field select,.field textarea{font:inherit;font-size:.93rem;padding:.64rem .78rem;
  border:1px solid var(--line-2);background:var(--ground);color:var(--bone);width:100%}
.field textarea{min-height:128px;resize:vertical}
.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--amber);
  outline:2px solid rgba(240,169,59,.2)}
.field small{color:var(--muted);font-size:.77rem;margin-top:.35rem}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.formnote{font-size:.81rem;color:var(--muted);margin:1.15rem 0 0}

/* --- CTA ----------------------------------------------------------------- */
.cta{background:var(--amber);color:#0C0D10;padding:clamp(2.6rem,6vw,4.2rem) 0}
.cta h2,.cta p{color:#0C0D10}
.cta p{max-width:42em;margin:0 0 1.8rem;opacity:.82}
.cta .eyebrow{color:#6B4410}
.cta .btn{background:#0C0D10;color:var(--amber);border-color:#0C0D10}
.cta .btn:hover{background:#000;color:#FFC46B;border-color:#000}
.cta .btn--ghost{background:transparent;color:#0C0D10;border-color:rgba(12,13,16,.42)}
.cta .btn--ghost:hover{background:#0C0D10;color:var(--amber);border-color:#0C0D10}

/* --- footer -------------------------------------------------------------- */
.foot{background:#08090B;padding:clamp(2.4rem,5vw,3.8rem) 0 1.9rem;font-size:.88rem;
  border-top:1px solid var(--line)}
.foot a{color:var(--bone-2);text-decoration:none}
.foot a:hover{color:var(--amber)}
.foot__grid{display:grid;grid-template-columns:1.5fr 1fr 1fr 1fr;gap:2rem;
  padding-bottom:2rem;border-bottom:1px solid var(--line)}
@media (max-width:860px){.foot__grid{grid-template-columns:1fr 1fr}}
@media (max-width:520px){.foot__grid{grid-template-columns:1fr}}
.foot h4{color:var(--amber);font-family:"JetBrains Mono",monospace;font-size:.61rem;
  letter-spacing:.17em;margin-bottom:.9rem;font-weight:500}
.foot ul{list-style:none;padding:0;margin:0}
.foot li{margin-bottom:.48rem}
.foot__brand{font-family:Chivo,sans-serif;font-weight:800;font-size:1.4rem;color:var(--bone);
  margin:0 0 .7rem;text-transform:uppercase}
.foot__brand b{color:var(--amber)}
.foot__blurb{max-width:30em;color:var(--muted);font-size:.85rem;margin:0 0 1rem}
.foot__legal{display:flex;justify-content:space-between;gap:1.4rem;flex-wrap:wrap;
  padding-top:1.4rem;font-size:.76rem;color:var(--muted)}
.foot__ref{font-family:"JetBrains Mono",monospace;letter-spacing:.08em}

.legal h2{font-size:1.25rem;margin:2.1rem 0 .8rem;text-transform:none}
.legal h3{font-size:1rem;margin:1.5rem 0 .5rem}
.legal ul{padding-left:1.2rem;color:var(--bone-2)}
.legal li{margin-bottom:.5rem}
.err{text-align:center;padding:clamp(4rem,12vw,8rem) 0}
.err__code{font-family:"JetBrains Mono",monospace;font-size:.74rem;letter-spacing:.2em;
  color:var(--breach);margin-bottom:1rem}